Returns and refunds
- You have the right to cancel an order by informing us by e-mail and return the product within 14 days from the date of receiving the product. We will refund the cost of the order excluding the costs of delivery.
- Some of the products such as under wares for example, are not eligible for return for reasons of hygiene for example. We will not accept items that are worn, washed, stained or damaged.
- Where you have returned Products to us because they are faulty or described incorrectly, we will refund the price of the Products in full, together with any reasonable costs of returning the item to us.
- You are responsible for all expenses incurred in returning a product, where the delivered item corresponds to the item ordered.
- Goods should be securely returned in the original packaging including all labels and accessories attached. Goods returned must be in the original condition as they were despatched.
All returns should include a completed Returns Form in order to get the refund. Where the return of an order is acceptable, we will refund the appropriate costs. Such refunds will be credited within 5 working days from the date of receiving the returned goods, to the debit or credit card used for the payment of the original order.